Shipping Policy

Last Updated: January 2026

Thank you for shopping with Ruaoa. Please review our shipping policy below for details on order processing, shipping methods, delivery times, and fees.


Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.


Shipping Methods & Delivery Time

We use reliable carriers to deliver your order safely and efficiently, including:

  • UPS
  • FedEx
  • DHL
  • USPS

Estimated delivery time is 7–10 business days after the order has been shipped. Delivery times may vary due to weather conditions, carrier delays, or peak seasons.


Shipping Fees

  • Free Shipping on orders of $59.99 and above
  • Flat Rate Shipping: $12.99 for orders below $59.99

Shipping fees are calculated at checkout and displayed before payment is completed.


Taxes

All products sold on Ruaoa are tax-inclusive. No additional sales tax will be charged at delivery.


Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout. Ruaoa is not responsible for shipping delays or lost packages caused by incorrect or incomplete addresses provided by the customer.


Delayed, Lost, or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us at help@ruaoa.com. We will work with the carrier to investigate and assist you with a resolution.


Contact Information

Ruaoa
370 Lillian Ave
Syracuse, New York, 13206
United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Phone: +1 305 204 8328
Email: help@ruaoa.com