Shipping Policy
Last Updated: January 2026
Thank you for shopping with Ruaoa. Please review our shipping policy below for details on order processing, shipping methods, delivery times, and fees.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Delivery Time
We use reliable carriers to deliver your order safely and efficiently, including:
- UPS
- FedEx
- DHL
- USPS
Estimated delivery time is 7–10 business days after the order has been shipped. Delivery times may vary due to weather conditions, carrier delays, or peak seasons.
Shipping Fees
- Free Shipping on orders of $59.99 and above
- Flat Rate Shipping: $12.99 for orders below $59.99
Shipping fees are calculated at checkout and displayed before payment is completed.
Taxes
All products sold on Ruaoa are tax-inclusive. No additional sales tax will be charged at delivery.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. Ruaoa is not responsible for shipping delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Delayed, Lost, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at help@ruaoa.com. We will work with the carrier to investigate and assist you with a resolution.
Contact Information
Ruaoa
370 Lillian Ave
Syracuse, New York, 13206
United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Phone: +1 305 204 8328
Email: help@ruaoa.com