Return & Refund Policy

Last Updated: January 2026

Thank you for shopping with Ruaoa. We value your satisfaction and strive to ensure a smooth shopping experience. Please review our return and refund policy carefully.


Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused
  • Items must be in their original condition with all tags attached
  • Items must be returned in original packaging

The following items are non-returnable:

  • Swimwear
  • Shapewear
  • Items marked as final sale

Return Process

To initiate a return, please contact us at help@ruaoa.com with your order number and reason for return.

Returns sent without prior authorization will not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.


Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7 business days.

Original shipping fees are non-refundable.


Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will evaluate the situation and arrange a replacement or refund at no additional cost.


Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item (if eligible) and place a new order.


Late or Missing Refunds

If you have not received your refund after 7 business days, please first check with your bank or credit card company. If the issue persists, contact us at help@ruaoa.com for further assistance.


Contact Information

Ruaoa
370 Lillian Ave
Syracuse, New York, 13206
United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Phone: +1 305 204 8328
Email: help@ruaoa.com